Privacy Policy

Who this policy covers

Mobile Kangaroo, Inc. (“Mobile Kangaroo,” “we,” “us”) operates www.mobilekangaroo.com and repairkangaroo.com. This policy explains what personal information we collect through those websites, how we use it, who we share it with, and the choices you have.

It does not cover information collected in our stores outside the website, or the privacy practices of other companies whose websites we link to.

Information we collect

Information you give us

When you book a repair, ask about work in progress, or contact us, you may provide your name, phone number and email address; the device you need serviced and a description of the problem; the city or ZIP code, store, date and time you choose; a repair or case number; and payment information when you buy a product or service.

Information collected automatically

When you visit our websites we may receive your IP address, browser and operating system type, the pages you view, and similar server-log information.

Cookies

We use cookies that are necessary for the site to work — for example, keeping your chat with Joey available while you browse. These are always on because the site cannot function without them.

We also ask permission before setting any analytics cookies. Nothing analytic or advertising-related is loaded until you choose “Accept” on the banner shown on your first visit; if you choose “Reject,” or ignore it, none are set. To withdraw consent later, clear this site’s data in your browser and the banner will appear again on your next visit.

We do not use advertising pixels or third-party tracking networks on our websites.

Information we do not collect

We do not ask for information about your race, religion, political affiliation, health, or similar sensitive categories, and we do not want it.

Joey, our AI assistant

Joey is the chat assistant on our website. Three things are worth stating plainly.

Joey is software, not a person. It identifies itself as an AI assistant at the start of every conversation.

Conversations are processed on our own hardware. Unlike most website chat assistants, Joey runs on a computer Mobile Kangaroo owns and operates. Your conversation is not sent to OpenAI, Anthropic, Google or any other outside AI provider.

We keep the transcript. Chat conversations — including any name, phone number, email address and device details you provide — are stored in our systems so we can complete your booking, answer follow-up questions, resolve any dispute, and improve the assistant. We keep them for as long as needed for those purposes and to meet our legal and warranty obligations.

If you would rather not use the chat, anything Joey can do for you can also be done at repairkangaroo.com/welcome or by texting 855-FIX-THAT (855-349-8428).

How we use information

• To schedule, perform and follow up on repairs and other services you request.
• To contact you about a repair, reservation or enquiry.
• To take payment and provide receipts.
• To operate, secure and improve our websites and the Joey assistant.
• To comply with our legal obligations and enforce our terms.

Who we share information with

Service providers. We use outside companies to run parts of our business — website hosting, appointment and customer records, email and text messaging, and payment processing. They receive only what they need to provide that service and may not use it for anything else.

Apple. Mobile Kangaroo is an Apple Authorized Service Provider. For repairs carried out under Apple’s service programs, we provide Apple with the information needed to perform and warrant the repair, including your name, contact details, device identifiers and the service performed. Apple’s handling of that information is governed by Apple’s own privacy policy.

Legal and safety. We may disclose information where required by law, subpoena or legal process; to protect our rights or property; or to protect the safety of our customers, staff or the public.

We do not sell or rent your information. Mobile Kangaroo does not sell, rent or lease customer lists or personal information to third parties.

SMS consent is not shared with third parties. If you give us permission to text you, that consent and your mobile number are used only by Mobile Kangaroo to message you directly. We do not share, sell or transfer SMS consent or mobile numbers to any third parties or affiliates for their own marketing purposes.

Text messages (SMS)

If you give us your mobile number and agree to be contacted by text, we may send you messages about your repair — appointment reminders and confirmations, order and repair status alerts, account notifications, and customer care replies to questions you send us.

Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP to any message. For assistance, text HELP or visit our website at https://mobilekangaroo.com. You can also text us first at 855-FIX-THAT (855-349-8428). Mobile carriers are not liable for delayed or undelivered messages.

Agreeing to receive text messages is never a condition of purchasing any product or service from us.

SMS consent is not shared with third parties or affiliates. Your mobile number and your agreement to be texted stay with Mobile Kangaroo, are used only to communicate with you, and are never sold, rented or transferred to anyone else for their own marketing.

Visit https://www.mobilekangaroo.com/privacy/ for this privacy policy and https://www.mobilekangaroo.com/sms-terms/ for our SMS Terms of Service.

How long we keep information

We keep personal information for as long as needed to provide the service you asked for and to meet our legal, tax and warranty obligations, and then delete or anonymise it.

Security

We maintain physical, procedural and technical safeguards intended to protect personal information against loss, misuse, unauthorised access and disclosure, and our websites use TLS encryption for information in transit. No system is perfectly secure, and we cannot guarantee absolute security.

Children

Our websites are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected such information without verifiable parental consent, we will delete it. If you believe a child has provided us with information, please contact us.

Your privacy rights

Depending on where you live, you may have the right to know what personal information we hold about you and how we use it; to receive a copy; to correct information that is inaccurate; to ask us to delete it, subject to legal exceptions; to opt out of any sale or sharing of personal information; and not to be treated differently for exercising any of these rights.

To make a request, email info@mobilekangaroo.com or call 800-993-5156. We will verify your identity before acting on a request, usually by confirming information we already hold. You may use an authorised agent.

Marketing choices

Any marketing email we send includes an unsubscribe link, and you can also email info@mobilekangaroo.com asking to be removed. Messages about a repair you have booked are service messages, not marketing, and will continue.

Links to other websites

Our websites link to others, including Apple’s. We are not responsible for their privacy practices and encourage you to read their policies.

Changes to this policy

We may update this policy. The current version is always posted at mobilekangaroo.com/privacy with the date it was last updated shown at the top. If we make a material change to how we use information we have already collected, we will notify affected customers directly.

Contact us

Email: info@mobilekangaroo.com
Phone: 800-993-5156
Mail: Mobile Kangaroo, Inc., 4045 Spence St, Suite A50, Las Vegas, NV 89119